FAQ's

When will I get my products? 

  • Our standard Free shipping takes 2-3 days to process your order and up to 2-25 days for you to receive the product.  We do our best to expedite and often you will receive the product much sooner. 
  • We do not guarantee shipping timeframes. There can be unforeseen issues outside of our control. Because of this, we only offer refunds for items lost in transit after 60 days from your date of purchase. We are not responsible for lost or stolen items if they have been confirmed delivered by USPS.  
  • Many of our items will ship separately, so you will receive multiple shipping confirmation emails with unique tracking numbers. 

    Is my information and payment method secure? 

    • Our store is built and payments are processed on the Shopify platform and through PayPal. Both have the most state of the art technology built in to keep your information safe. Your security is our #1 priority, so we take it a step further. You can shop safely on our site knowing you are protected.  

    How do I track my order? 

    • You will receive order confirmation email, and then once your order has been processed, fulfilled and shipped, you will receive a tracking email with specific tracking for your order.
    • Please note it can take some time for the tracking number to sync with your package, so if it does not show right away, don't worry! 
    • Many of your items will ship separately, and some items may arrive before others. Do not worry, your items are on their way! 

    Do you accept returns? 

    • Your satisfaction is our goal! Please see our Shipping & Returns  Page for details.

    Sale

    • When there is a sale and a discount code is applied, sales are FINAL. No exchanges, no returns, no store credit, FINAL. If you choose to opt out of discount, you can purchase items for full price and have the option to return. We cannot cancel, change, or adjust placed orders. Double check your order before placing. We cannot price adjust past orders to sale prices.

      If the item is marked down on the website, it is FINAL SALE.

     

    Contact us 

    Influcase
    247 Santa Fe Ave,
    Richmond,
    CA 94801,
    United States

    Contact
    Call us at:
    (+1) 209 876-5527
    Email:
    support@influcase.com